NP Gas: From a Customer's Perspective
According to Hassan Sahid Koroma, Procurement Manager at Chicken Town SL, choosing our gas supplier has never been just about price. It has always been about consistency. After seven years of doing business with NP Gas, he noted that the Company's reliability has earned something far more valuable than sales: trust.
When Chicken Town SL began its operations, NP Gas became its supplier of choice. Today, all five of Chicken Town SL’s branches, along with its warehouse, depend on NP Gas to keep operations running. Deliveries are made every two weeks, forming an essential part of the restaurant chain's day-to-day business.
According to Mr. Koroma, Chicken Town SL has remained loyal to the NP Gas brand since the beginning of its operations. The food company has enjoyed a positive business relationship with NP Gas, characterised by responsive customer service, dependable supply, and open communication. "When we place an order, the supply comes within the expected time in most cases. Of course, there are times when traffic affects deliveries, but communication has always been open. Our overall customer relationship has been good."
That trust, he explained, extends to the product itself. At one point, Chicken Town SL carried out its own quantity test to ensure that the gas met the required standard. "The results were satisfactory. We have never had trust issues with NP Gas."
Like many long-standing customers, Chicken Town SL has received offers from competing suppliers over the years. Yet none has persuaded the Company to make the switch. "We've had other companies approach us, but because of the service we've received from NP Gas, we decided to stay. The quality and quantity have always been dependable." Chicken Town SL is one of Sierra Leone's leading quick-service restaurant chains, renowned for its wide range of chicken meals, burgers, wraps, fries, and other fast-food offerings. Over the years, the Company has grown into a well-established home-grown brand, operating multiple outlets across Freetown.
When Chicken Town SL began its operations, NP Gas became its supplier of choice. Today, all five of Chicken Town SL’s branches, along with its warehouse, depend on NP Gas to keep operations running. Deliveries are made every two weeks, forming an essential part of the restaurant chain's day-to-day business.
According to Mr. Koroma, Chicken Town SL has remained loyal to the NP Gas brand since the beginning of its operations. The food company has enjoyed a positive business relationship with NP Gas, characterised by responsive customer service, dependable supply, and open communication. "When we place an order, the supply comes within the expected time in most cases. Of course, there are times when traffic affects deliveries, but communication has always been open. Our overall customer relationship has been good."
That trust, he explained, extends to the product itself. At one point, Chicken Town SL carried out its own quantity test to ensure that the gas met the required standard. "The results were satisfactory. We have never had trust issues with NP Gas."
Like many long-standing customers, Chicken Town SL has received offers from competing suppliers over the years. Yet none has persuaded the Company to make the switch. "We've had other companies approach us, but because of the service we've received from NP Gas, we decided to stay. The quality and quantity have always been dependable." Chicken Town SL is one of Sierra Leone's leading quick-service restaurant chains, renowned for its wide range of chicken meals, burgers, wraps, fries, and other fast-food offerings. Over the years, the Company has grown into a well-established home-grown brand, operating multiple outlets across Freetown.
"The results were satisfactory. We have never had trust issues with NP Gas."
NP remains dedicated to its "1st for Customer Care" motto, ensuring that our growth translates into better services and community development across the West African sub-region.